Last Updated: July 17, 2026
Contact Information
CellaVie ("CellaVie," "Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access our website, purchase our products, schedule consultations, enroll in memberships, or otherwise interact with our services.
If you have questions regarding this Privacy Policy, wish to access or delete your personal information, or need to report a privacy or security concern, please contact us at:
Email: cellaviesupport@gmail.com
Website: https://cellavie.life/
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or from trusted third-party service providers where permitted by law.
The categories of information we may collect include:
Personal Information
- Full name
- Email address
- Mobile number
- Date of birth
- Gender
- Billing and payment information
- Shipping address
- Account login credentials
Health and Wellness Information
Where applicable and voluntarily provided, we may collect information including:
- Medical history
- Lifestyle information
- Wellness goals
- Laboratory reports
- Blood test results
- Supplement history
- Peptide or longevity protocols
- Consultation notes
- Other health-related information submitted by you
You acknowledge that any health information you voluntarily provide is accurate to the best of your knowledge.
Identity Verification
Where necessary for regulatory or service requirements, we may collect:
- Government-issued identification
- Profile photographs
- Identity verification documents
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages visited
- Session duration
- Referral sources
- Cookies and similar tracking technologies
2. How We Use Your Information
The information we collect may be used to:
- Provide our products and services
- Process orders and payments
- Schedule consultations
- Personalize wellness recommendations
- Improve customer experience
- Respond to inquiries
- Manage memberships
- Verify identity
- Prevent fraud and unauthorized activity
- Maintain website security
- Comply with applicable legal obligations
- Conduct internal analytics and business improvements
- Communicate important updates regarding products or services
Where legally required, we will obtain your consent before sending promotional or marketing communications.
Health-related information is used solely to provide wellness services, consultations, and personalized recommendations and is never sold to third parties.
3. Consent
By using CellaVie's website, products, consultations, or services, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.
You may withdraw consent where permitted by applicable law by contacting us directly. Withdrawal of consent may affect our ability to provide certain products or services.
4. Cookies and Tracking Technologies
CellaVie uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Monitor performance
- Enhance user experience
- Detect security threats
You may disable cookies through your browser settings; however, doing so may limit certain website functionality.
5. Data Storage and Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Secure servers
- Data encryption
- Access controls
- Authentication protocols
- Network monitoring
- Secure payment processing
- Employee confidentiality obligations
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, CellaVie cannot guarantee absolute security of your information.
Users are responsible for maintaining the confidentiality of their account credentials.
6. Sharing of Information
We do not sell your personal information.
We may share your information only where reasonably necessary with:
- Healthcare professionals involved in your care
- Laboratories
- Licensed pharmacies
- Third-party payment processors
- Shipping partners
- Technology providers
- Website hosting providers
- Customer support platforms
- Regulatory authorities where legally required
- Professional advisors including legal and accounting advisors
All service providers are expected to maintain appropriate confidentiality and security standards.
7. Third-Party Services
Our website may integrate with third-party platforms including payment gateways, analytics providers, appointment scheduling software, customer communication systems, and logistics providers.
These third parties operate under their own privacy policies. CellaVie is not responsible for the privacy practices of third-party websites or services.
Users are encouraged to review their respective privacy policies before sharing information.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Comply with applicable laws
- Resolve disputes
- Maintain business records
- Enforce our agreements
When information is no longer required, it will be securely deleted, anonymized, or destroyed using commercially reasonable methods.
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your records
- Request deletion of personal data
- Restrict certain processing activities
- Withdraw marketing consent
- Request a copy of your personal information
- Object to certain uses of your data
Certain requests may be limited where CellaVie is legally required to retain information for medical, financial, contractual, or regulatory purposes.
10. Marketing Communications
You may receive newsletters, educational content, wellness updates, product announcements, or promotional communications if you have opted in.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link contained within our emails
- Contacting our support team
- Following the opt-out instructions provided in SMS communications
Opting out of marketing messages will not affect important service-related communications.
11. Children's Privacy
CellaVie services are intended exclusively for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate legal authorization, we will promptly delete such information.
12. Data Breach Response
If CellaVie becomes aware of a data security incident affecting personal information, we will investigate the matter promptly and, where required by applicable law, notify affected individuals and relevant authorities within the legally prescribed timeframe.
Notifications may include:
- Description of the incident
- Information affected
- Steps taken by CellaVie
- Recommended protective measures for affected users
13. Limitation of Liability
While CellaVie maintains reasonable safeguards to protect personal information, we cannot guarantee absolute security.
To the fullest extent permitted by law, CellaVie shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from cybersecurity incidents, unauthorized access, data breaches, third-party platform failures, internet transmission vulnerabilities, or user negligence in protecting account credentials.
Users are responsible for maintaining secure passwords and protecting access to their accounts.
14. International Data Transfers
Depending on your location and the technologies used to provide our services, your information may be processed or stored in jurisdictions other than your country of residence.
By using our services, you acknowledge and consent to such transfers where permitted by applicable law.
15. Changes to This Privacy Policy
CellaVie reserves the right to amend or update this Privacy Policy at any time.
Updated versions will be posted on our website together with the revised effective date.
Your continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.
16. Governing Law and Dispute Resolution
This Privacy Policy shall be governed by the laws of the jurisdiction in which CellaVie is legally incorporated, unless otherwise required by applicable law.
Before commencing formal legal proceedings, users agree to first attempt to resolve any privacy-related concern by contacting CellaVie directly.
Any disputes that cannot be resolved amicably may be referred to arbitration or the competent courts of the applicable jurisdiction, subject to local laws.
To the maximum extent permitted by law, users agree that claims shall be brought solely in an individual capacity and not as part of any class action, representative action, or collective proceeding.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
CellaVie
Email: cellaviesupport@gmail.com
Website: https://cellavie.life/